> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ruleinside.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

> Read transcripts, listen to calls, and see the leads your assistant captures.

Every conversation your assistant has is saved to your portal under **Calls**. You can review
what was said, how it went, and who to follow up with.

## The call list

A searchable list of every conversation, showing:

* **When** it happened and **which agent** handled it
* **How long** it lasted
* The **customer** (if known)
* The **outcome** (e.g. resolved, escalated)
* A short **summary**

Filter by agent or date, or search for a specific topic or customer.

## Call detail

Open any conversation to see:

<CardGroup cols={2}>
  <Card title="Transcript" icon="comments">
    The full back-and-forth between the shopper and your assistant.
  </Card>

  <Card title="Summary" icon="list">
    A short recap, the topic, the outcome, and the overall sentiment.
  </Card>

  <Card title="Recording" icon="play">
    Listen to the conversation audio.
  </Card>

  <Card title="Captured lead" icon="user-plus">
    Contact details and what the shopper wanted, ready for follow-up.
  </Card>
</CardGroup>

## Leads captured

When a shopper shares contact details or shows clear intent, your assistant notes it as a **lead**
so you can follow up. On higher plans, these can flow automatically into your CRM — see your plan
for what's included.

<Note>
  Recordings and transcripts are stored securely and shown only to your team. Please make sure your
  store's privacy notice tells shoppers that calls may be recorded.
</Note>