# RuleInside

- [Welcome to RuleInside](https://docs.ruleinside.com/index.md): An AI voice and WhatsApp assistant for your WooCommerce or FluentCart store, set up by our team and run by you from your portal.
- [How it works](https://docs.ruleinside.com/how-it-works.md): What happens on a call, where shoppers meet your assistant, what RuleInside manages and what you control.
- [Your first agent](https://docs.ruleinside.com/your-first-agent.md): A first-day checklist: look over the agent our team set up for you, try it, adjust its greeting, and get ready to go live.
- [Testing before you go live](https://docs.ruleinside.com/testing.md): Hear your agent, try your website assistant, call your own number, place a test call and send yourself a WhatsApp message, then check everything before customers reach it.
- [Dashboard](https://docs.ruleinside.com/dashboard.md): What each figure and chart on your dashboard counts, over which period, and what a notice or error means.
- [Managing your agents](https://docs.ruleinside.com/managing-agents.md): Find, create, test and delete your voice agents, and choose which agent the portal is working on.
- [Agent settings](https://docs.ruleinside.com/agent-settings.md): Every setting in the agent editor: what it does, the values it accepts, its default and the edit level it needs.
- [Writing your agent's greeting and instructions](https://docs.ruleinside.com/writing-instructions.md): How to write a first message and instructions that work on a call: what to include, what to leave to RuleInside, examples you can copy, and how to test each change.
- [Knowledge](https://docs.ruleinside.com/knowledge.md): The documents your agent answers from: adding them, how the agent uses them, and RAG settings for large documents.
- [Tools](https://docs.ruleinside.com/tools.md): What your agent can do during a conversation, how to add your own tools, and the built-in system tools.
- [Website assistant](https://docs.ruleinside.com/website-assistant.md): Put your agent on your website, choose how it looks and what it says, and keep it under your control.
- [WordPress plugin](https://docs.ruleinside.com/plugin.md): Download the RuleInside plugin for your store, and manage the licence key that keeps it up to date.
- [Calls](https://docs.ruleinside.com/conversations.md): Find a call, see each customer visit, listen to the recording and read what the agent said, did and collected.
- [Phone numbers](https://docs.ruleinside.com/phone-numbers.md): Import a Twilio number, choose which agent answers it and which one calls out, release a number, and connect WhatsApp.
- [WhatsApp](https://docs.ruleinside.com/whatsapp.md): Connect your WhatsApp number, register your templates, send messages and follow what happened to them.
- [WhatsApp templates](https://docs.ruleinside.com/whatsapp-templates.md): Register the templates Meta has approved, tell RuleInside what each one is for, and read their status at Meta.
- [Sending a WhatsApp message](https://docs.ruleinside.com/whatsapp-send.md): Send one template message to one customer, follow it in the send log, and understand why a send was held or suppressed.
- [Contacts](https://docs.ruleinside.com/contacts.md): Your customer list, their consent on each channel, and who must never be contacted.
- [Importing contacts](https://docs.ruleinside.com/importing-contacts.md): Bring your customer list in from a CSV, with or without a lawful basis, and use your own columns in your agent.
- [Campaigns](https://docs.ruleinside.com/campaigns.md): Call, or send a WhatsApp message to, a group of your contacts: the campaign list and every setting of a new campaign.
- [The campaign page and its results](https://docs.ruleinside.com/campaign-results.md): Test, launch, pause, resume and cancel a campaign, and read, filter and download every call it placed.
- [Automations](https://docs.ruleinside.com/automations.md): Rules that place calls for you when contacts match a condition, with no campaign to launch.
- [How calling rules protect your customers](https://docs.ruleinside.com/outbound-rules.md): The checks every outbound call and WhatsApp message passes before anyone is contacted.
- [Calling consent and calling hours](https://docs.ruleinside.com/calling-hours.md): Confirm your store may have an AI agent contact its customers, and set when your agent may call.
- [Plans, limits and what happens at the limit](https://docs.ruleinside.com/limits.md): Every limit your account can reach, and what RuleInside does when you reach it.
- [Connections](https://docs.ruleinside.com/connections.md): Connect your store, and let your own systems send contacts, events and do-not-call numbers.
- [Refund requests](https://docs.ruleinside.com/refunds.md): Refunds your assistant recorded from shoppers. You decide every one, and nothing is refunded automatically.
- [API keys](https://docs.ruleinside.com/api-keys.md): Create keys so your own systems can talk to RuleInside, each with only the permissions it needs.
- [Webhooks](https://docs.ruleinside.com/webhooks.md): Have RuleInside send a signed message to your own system whenever a call ends, a contact opts out or consent changes.
- [Members](https://docs.ruleinside.com/members.md): Invite your team, manage pending invitations, change roles, remove people and transfer ownership.
- [Who can do what](https://docs.ruleinside.com/roles.md): The three roles in your organization, owner, member and primary owner, and exactly what each one can do.
- [Organization settings](https://docs.ruleinside.com/organization-settings.md): Your organization's name and logo, how renaming changes your web address, and leaving an organization.
- [Your account](https://docs.ruleinside.com/your-account.md): Your personal profile, signing in safely, and how to sign up, reset a password, accept an invitation and create an organization.
- [Plans & billing](https://docs.ruleinside.com/billing.md): The plans, billing interval, monthly minutes, agents to build, paying, invoices, managing or cancelling your plan, and what happens at a limit.
- [Troubleshooting](https://docs.ruleinside.com/troubleshooting.md): Find your problem by what you see, check the likely causes in order, and look up any message the portal shows you.
- [FAQ](https://docs.ruleinside.com/faq.md): Answers to the questions store owners ask most, with a link to the page that has the full detail.
- [Glossary](https://docs.ruleinside.com/glossary.md): The words you meet in the RuleInside portal and in these docs, explained in plain terms, with a link to the page that covers each one.


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