> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ruleinside.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing your agents

> Edit your assistant's voice, greeting, and instructions — safely.

Your portal gives you a simple editor for each agent. You can change how it sounds and what it
says; the technical wiring stays managed by RuleInside so nothing breaks.

## What you can edit

<CardGroup cols={2}>
  <Card title="Name" icon="tag">
    What your agent is called (e.g. "Sofia — Support").
  </Card>

  <Card title="Voice & language" icon="microphone">
    Pick a voice, preview it, and set the language(s) it speaks.
  </Card>

  <Card title="First message" icon="comment">
    The greeting shoppers hear when they start talking.
  </Card>

  <Card title="Instructions" icon="pen">
    Its personality and how it should help — in plain words.
  </Card>

  <Card title="Knowledge base" icon="book">
    Upload FAQs, policies, or guides for it to draw on.
  </Card>
</CardGroup>

## What's managed for you

Some parts are **locked** because they keep your assistant working. You'll see them marked as
managed by RuleInside (read-only):

* Looking up orders, searching products, and checking coupons
* Customer memory and conversation logging
* Page navigation and security

If you ever need one of these changed, just contact us.

## Adding and removing agents

* **Add an agent** — create another assistant (for example, one for support and one for sales),
  up to the number included in your plan. When you reach the limit, you'll be prompted to upgrade.
* **Remove an agent** — delete one you no longer need; RuleInside tidies up everything connected to it.

<Steps>
  <Step title="Open Agents">
    Go to **Agents** in your portal and click **Edit** on the agent you want to change.
  </Step>

  <Step title="Make your changes">
    Update the name, voice, greeting, instructions, or knowledge base.
  </Step>

  <Step title="Save">
    Click **Save** — your changes apply to your live assistant right away.
  </Step>
</Steps>

<Note>
  What you're allowed to edit can vary by plan and setup. If a field looks locked, that's intentional —
  [contact us](mailto:info@ruleinside.com) and we'll help.
</Note>