Plans & billing

RuleInside is a managed service. Every plan comes with conversation minutes, and our team builds and manages your agents for you. You choose and manage your plan on the Billing page, under the Settings heading in the left sidebar. For current prices and exactly what each plan includes, see ruleinside.com or ask our team.

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Who can manage billing

• Owners (any owner, not only the primary owner) can choose a plan, see invoices, open the billing portal and cancel.
• Members cannot. Before your organization has a plan, they see You cannot manage billing instead of the plans. Once you have a plan, they see only the Your Plan card and the Minutes card. See Who can do what.

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The plans

No current plan has a free trial. Some organizations also see a plan arranged specially for them; it appears only to the organization it was made for. There is no charge per member, and no limit on the number of agents. See Who can do what and Plans and limits.

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Choosing a plan

Until your organization has a plan, the Billing page shows the card Manage your Organization Plan with a card for each plan. Once you subscribe, the plan picker disappears.

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Billing interval

At the top, switch between Billed monthly and Billed yearly. Only the intervals that exist are shown: pay-as-you-go bundles appear on the monthly tab only. On the yearly tab, each card shows its price as a monthly equivalent, with the yearly total underneath. If the cards do not fit on your screen, use the arrows (Show previous plans and Show more plans) to scroll.

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What each plan card shows

• A round selector and the plan name. Clicking the name also selects the card.
• A short description and the headline price.
• A list of what is included.
• Details: the usage lines, including the minutes included in the plan and the rate for each minute above them.
• The Proceed to Payment button.

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Monthly minutes (pay-as-you-go only)

The pay-as-you-go card has a Monthly minutes dropdown with the ten bundle sizes. It starts at the smallest, 330 minutes. As you change it, the card updates three lines:

• the minutes a month, for example “330 minutes a month”;
• About … calls: the minutes divided by 3, rounded down to the nearest 10. For 330 minutes, “About 110 calls”;
• Or … message conversations, same pool: the minutes times 2. For 330 minutes, “Or 660 message conversations, same pool”.

The calls and message conversations come out of the same minutes; they are not extra.

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AI agents to build (managed plans only)

The Lite, Starter, Growth and Scale cards have an AI agents to build dropdown: how many agents our team builds for you when you subscribe. The build fee is charged once, on your first invoice, and the card shows the total under the dropdown. The number is not a limit: you can have more agents later. An extra agent is billed, never refused.

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Paying

After your first subscription, our team sets up your agent. Until it is ready, your dashboard shows that it is still being set up. If something goes wrong, you see “Please choose a plan” (no card was selected) or Error requesting checkout. Try again a little later.

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After subscribing

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Your Plan

Everyone in the organization sees the Your Plan card: the plan name, a status badge, the description and the Details lines. It also shows a notice whenever your status is not Active. When you have scheduled a cancellation, the card also shows Subscription Cancelled with the date your plan ends. What a paused account can and cannot do is on Plans and limits.

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Invoices

Owners see the Invoices card once your first payment is set up.

• Upcoming invoice shows the date and amount of your next invoice, when there is one.
• The table lists your most recent invoices, up to 24, with Date, Amount, Status and Invoice. Click the download icon in Invoice to open the PDF in a new tab.
• The status is one of Paid, Open, Void, Uncollectible or Draft.
• For older invoices, use the billing portal (below).

If the card shows No invoices yet when you expected some, reload the page a little later. The list is fetched from our payment provider each time, and the card shows empty if it could not be reached.

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Manage your Billing Details

Owners can click Visit Billing Portal. Our payment provider’s billing portal opens in a new tab (or in the same tab if your browser blocks pop-ups). There you update your card and billing address, download invoices and change your plan.

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Changing your plan

Once you have a plan, the plan picker is no longer on the Billing page. To change plan, use Visit Billing Portal, or contact us.

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Cancelling your plan

Owners see the Cancel your plan card while the plan is Active, Trial, Past Due or Unpaid. You see “Your plan is scheduled to end. You keep full access until then.”

• You are not charged again. Your plan keeps working until the end of the term you have already paid for. On a yearly plan, that is the end of the year.
• Usage beyond your included minutes is still billed as normal until the end date.
• Minutes you have not used end with your plan. They are not refunded.
• Until the end date, you can undo it: the card becomes Keep your plan, with the button Don’t cancel. You then see “Your plan will continue. The scheduled cancellation has been removed.”

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Minutes and what happens at a limit

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Your minute balance

The Minutes card on the Billing page shows the call minutes on your account. Everyone in the organization sees it.

• … minutes left: the whole minutes you have left, rounded down.
• Under it, when the next expiry is known: ”… of them expire on [date] if they are not used before then.”, or “None of them are due to expire.”

Each period’s minutes last twelve months, and the ones closest to expiring are used first. If your plan ends, any unused minutes end with it. Calls from the last day may not be counted yet. If the card is not shown, your workspace is not linked to a store yet, or your balance could not be read at that moment: reload the page later, or contact our support team (the Support link at the top of this site).

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Managed plans

Your plan includes a block of minutes each month, on yearly plans too. When you use more, the extra minutes are billed per minute, at the rate shown in Details. Your assistant keeps working: nothing is paused because the included minutes ran out.

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Pay-as-you-go bundles

When your bundle runs out, the same bundle is bought again with your saved card. This happens at most twice in one billing period.

• After the second extra bundle in a period, outbound calls and messages can be stopped for the rest of that period. Inbound calls keep working.
• If your card is declined, everything can be stopped, inbound calls included, until the payment is sorted out.
• If your bank asks you to confirm a payment, you have 24 hours to do it.

The full detail, including the notices you receive at 80% and 100% of a bundle, is on Plans and limits.

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Limits on every plan

Each plan also sets how many outbound calls you can place in a day and how many can run at the same time. See Plans and limits.

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Common questions