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Your portal gives you a simple editor for each agent. You can change how it sounds and what it says; the technical wiring stays managed by RuleInside so nothing breaks.

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What you can edit

Name

What your agent is called (e.g. “Sofia — Support”).

Voice & language

Pick a voice, preview it, and set the language(s) it speaks.

First message

The greeting shoppers hear when they start talking.

Instructions

Its personality and how it should help — in plain words.

Knowledge base

Upload FAQs, policies, or guides for it to draw on.

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What’s managed for you

Some parts are locked because they keep your assistant working. You’ll see them marked as managed by RuleInside (read-only):
  • Looking up orders, searching products, and checking coupons
  • Customer memory and conversation logging
  • Page navigation and security
If you ever need one of these changed, just contact us.

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Adding and removing agents

  • Add an agent — create another assistant (for example, one for support and one for sales), up to the number included in your plan. When you reach the limit, you’ll be prompted to upgrade.
  • Remove an agent — delete one you no longer need; RuleInside tidies up everything connected to it.
1

Open Agents

Go to Agents in your portal and click Edit on the agent you want to change.
2

Make your changes

Update the name, voice, greeting, instructions, or knowledge base.
3

Save

Click Save — your changes apply to your live assistant right away.
What you’re allowed to edit can vary by plan and setup. If a field looks locked, that’s intentional — contact us and we’ll help.