Minutes
Monthly and annual plans (Lite, Starter, Growth, Scale)
Monthly and annual plans (Lite, Starter, Growth, Scale)
Your plan includes a number of minutes each month, on annual plans too. If you use more, the extra time is
billed as extra usage. Your assistant keeps working: nothing is paused because the included minutes ran out.
Pay-as-you-go minute bundles
Pay-as-you-go minute bundles
You buy a bundle of minutes. Your portal tells you when you have used 80% of it and again at 100%.When a bundle runs out, the same bundle is bought again automatically with your saved card. This happens at
most twice in one billing period; after the second extra bundle, no further bundle is bought automatically in
that period. A bundle is bought again only when a card is saved on your account and the 80% or 100% notice has
reached you.
Minutes do not last for ever
Minutes do not last for ever
Each batch of minutes credited to a pay-as-you-go account is valid for 12 months from the day it is credited.
Minutes you have not used when your subscription ends are not refunded.
Calls and messages to your customers
These limits protect the people you contact and apply to every account. See How calling rules protect your customers for all the checks.Daily calls for your account
Each account can place a set number of outbound calls in any 24 hours:
When a campaign would go over this number, the people beyond it are not called at that moment. What happens next
depends on where they were:
- People left out when you launch the campaign are tried again by that campaign, up to one day of your cap per launch, starting an hour later or when their calling hours next open, for up to about a day. The launch result says how many will not be tried again.
- People being retried, or waiting for their calling hours, are tried again about an hour later, for up to about a day.
- Anyone still not reached after that is not called by that campaign.
Campaigns
Your website assistant
Your website assistant can start a limited number of conversations each day, set from your plan’s minutes:
The day resets at midnight UTC. Your portal tells you when half of the day’s conversations are used and when all
of them are; after that, new conversations start again the next day. Contact us if your store needs more.
Files and lists
Agents
There is no limit on how many agents you create. Your plan sets how many agents our team builds and manages for you.When a payment fails or your subscription ends
- A payment fails: your account keeps working while the payment is retried.
- It stays unpaid after the retries, or the subscription is paused: your account is paused. Campaigns cannot start, WhatsApp messages cannot be sent, and the website assistant stops. Opting people out still works.
- You cancel: your plan runs until the end of the period you have paid for. When the subscription ends, minutes you had not used end with it.